Shipping policy
Shipping Policy
Shipping area: We ship to all 50 U.S. states from our store in Northvale, New Jersey. We do not ship internationally.
Processing time: Orders are processed within 1–2 business days (Mon–Fri, excluding holidays). Orders placed after 2 PM ET ship the next business day.
Shipping rates
- Standard shipping: calculated at checkout by UPS or USPS based on package weight and destination.
- Free Standard shipping on orders of $100 or more (5–8 business days).
- New customers: free shipping on your first 5 orders of $50 or more with code WOORI.
- In-store pickup: free at 206 Pegasus Ave, Northvale, NJ 07647 (daily 8 AM–9 PM). We will email you when your order is ready.
Delivery time: 2–5 business days for carrier-calculated services, 5–8 business days for free shipping. Transit times are estimates and may vary during holidays or weather events.
Temperature-sensitive items: Frozen and refrigerated products are packed with insulation and ice packs and ship Monday–Wednesday only, so they do not sit in transit over a weekend.
Tracking: A tracking number is emailed when your order ships.
Damaged, missing or incorrect items: Contact us within 48 hours of delivery at info@woorimarketplace.com or 201-750-1203 with photos, and we will replace or refund.
Address errors and package theft: Please double-check your address at checkout. See our Refund Policy for our package-theft terms.
