退款政策
Returns
Woori Marketplace is committed to your satisfaction. In some cases, you may receive a product that fails to meet our standards for quality. If this occurs, please reach out to us at info@woorimarketplace.com. Our products are subject to the below return policies unless otherwise provided elsewhere in these Terms: To request a refund, visit the "My Account" section, or contact our Customer Service Department at info@woorimarketplace.com. Unless otherwise noted above, all refund requests must be submitted within forty-eight (48) hours from the date of delivery.
- Perishable Products (i.e. fresh food). These products are not eligible for return but may be eligible for refund by making a request within two (2) days from delivery. If there is a concern with the product, please document your concerns with pictures and a description of the product concerns, and reach out to us at info@woorimarketplace.com.
- Temperature-Controlled Products (i.e., frozen foods, refrigerated foods). These products are not eligible for return but they may be eligible for refund by making a request within two (2) days from delivery. If there is a concern with the product, please document your concerns with pictures and a description of the product concern, and reach out to us at info@woorimarketplace.com.
- Shelf Stable Food Products (i.e., products that can be safely stored at room temperature for at least 30 days from the date of delivery). These products are not eligible for return but they may be eligible for refund by making a request within seven (7) days from delivery. If there is a concern with the product, please document your concerns with pictures and a description of the product concern, and reach out to us at info@woorimarketplace.com.
- Medicine + Herbal Treatments. These products are not eligible for return but they may be eligible for refund by making a request within 30 days of delivery.
- Electronics, Cooking Utensils, Other Non-Food Products. These products are eligible for return within thirty (30) days of delivery. If there is a concern with the product, please document your concerns with pictures and a description of the product concern, and reach out to us at info@woorimarketplace.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@woorimarketplace.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@woorimarketplace.com.
